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Workforce Management                  Aidoo-Mobile                  Aidoo Team-Leader                  

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    Aidoo -Mobile

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    Summer intake

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  • Dream it. Do it.

    Dream it. Do it.

    It is not the strongest of the species that survives, nor the most intelligent that survives.

Benefits for technical services

Technicians do setup, maintenance, monitoring, or repairs at client sites. They use vehicles supplied with equipment, stock and spare parts. Travel, services, and the organization of responses constitute a major cost center: payroll, fuel, maintenance costs, vehicles, travel costs, administration… When on-site team operations are not optimally managed, profitability is compromised.

How can you ensure quick, transparent, accurate billing for service calls accounting for time worked, parts used, and the service contracts? How can you best plan responses and team routes to optimize trips in terms of availability, clients’ service contracts, and urgent repairs? How can you maximally automate administrative tasks: wage and overtime calculation, travel expenses, expense report?

Notifications

Notifications

The technician receives in real-time changes to the schedule by smartphone via cellular networks.

Schedule

The dispatcher prepares the technician schedules by combining regular interviews, maintenance operations and urgent interventions or repairs. This schedule is then adapted throughout the day depending on new client requests, and technicians’ availabilities, skills, and locations.

Customer

The technician records the arrival time in real time (and the departure at the end of the service) on the smartphone, where the project report is also encoded (parts used, parts to be ordered, services rendered, repair status) and lets the client representative sign the digital work order. The project report is then automatically sent by email (in .pdf format) to the client, or to any other person defined in the system.

Web Platform

Real-time monitoring of the day’s service status. The ability to geolocate technicians based on their vehicle or smartphone. Real-time availability of data necessary for billing (with the option to integrate with internal billing system).

Technology in the field

Android tablet or smartphone
Compatible with NFC or barcode scanners to identify materials and manage stock of parts/consumables

Benefits of Aidoo

  • Efficiency and resource productivity optimization
  • Fewer trips, emissions and operational costs
  • More flexibility
  • Response time and service level improvement
  • Increased client satisfaction
  • Improved compliance with applicable laws

Technical Services

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